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TERMS OF USE


HOME MATTERS TERMS OF USE AND SERVICES

Thank you for visiting www.shophomematters.com – “Home Matters” online boutique. By accessing Home Matters website (“Home Matters” or the "website”) or using any products and services offered through the website (collectively the "services”) you agree to comply and are bound by the following Terms of Use and Services (“terms” or “Terms of Use and Services”). Please review these terms that govern your use of the website carefully; if you do not accept these terms, please do not use this website.

“website/site” means www.shophomematters.com;
"we/us/our/ourselves" means Home Matters;
"you/your/yours/yourself/user/customer/visitor" means you, a user of the website.
"Personal Information" means the details provided by you on/through the website;
"Product/Item/Goods/Service" means a product and/or service displayed for sale on the website;
"Content" means all content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof;


USE OF WEBSITE AND DISCLAIMERS

ACCESS TO THE WEBSITE

The contents of the website and the web site as a whole are intended solely for your personal, non-commercial use. Any use of the website and/or any of the content posted on the website for any purpose other than personal and non-commercial is prohibited without the express prior written permission of Home Matters.

You agree to use the website in a proper manner and will not perform any activity that could damage, disable, impair or cause undue burden on the website and/or its host, servers, network, systems or other users, commit or encourage a criminal offense; transmit or distribute any material which is technologically harmful or in any way offensive or obscene; hack into any aspect of the services; corrupt data; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Home Matters will report in detail any such breach to the relevant law enforcement authorities. 

You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Home Matters as a result of your use of this website. You agree that you will not hold yourself out as a representative of Home Matters, and we shall not be liable for any representation, act, or omission on your part.

You understand that by using this website or any services provided on the website, you may come across content that may be deemed by some to be offensive, indecent, or objectionable, such content may or may not be identified as such. You agree to use the website and any service at your sole risk and that Home Matters and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable.

Home Matters shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website, refuse access to the website, terminate accounts, remove or edit content, or cancel orders if we believe it is necessary to do so. From time to time we may restrict access to some parts or the entire website as may be required for maintenance or other purposes. 

Given the unpredictability of technology and the online environment, Home Matters does not warrant (either expressly or impliedly) that the function, operation or accessibility of the website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of the website, you agree to these terms and understand and acknowledge that access to the website is undertaken at your own risk. We shall not be liable for damages of any kind related to your use of or inability to access this site. We will not be responsible or liable to you for any loss of content, loss or damage caused by any technologically harmful material that may infect your computer equipment or computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

ACCOUNT AND REGISTRATION

When making an order on the website, you have an option to complete a purchase as a “Registered User” by creating a password protected account (the “account”) or by checking out as a “Guest”. When you create your account on our website, such account is personal to you and cannot be transferred to another person, you are responsible for maintaining your account and password details confidential. You also acknowledge responsibility for all activities that occur under your account or in relation to your account. You should notify us if you have a reason to believe that your account details and password could have become known to anyone else or that your account is being used in an unauthorized manner.

You warrant that the details and personal information you provide us with whether as a Guest or Registered User - are accurate, current and complete in all respect, such information includes, but is not limited to: your name, email, location and address, contact details, credit card and payment data. You further agree not to use any false credentials or any other names/data that you are not authorized to use.

Please ensure to keep us updated on any changes to your personal information that you provided to us.

COMMENTS, FEEDBACK, AND USER CONTENT SUBMISSIONS

All comments, feedback, reviews, questions, suggestions, survey results and other information submissions ( collectively, the “User Content”) disclosed, submitted or offered to Home Matters on or through this website, by e-mail or telephone or otherwise disclosed, submitted or offered in connection with your use of this website shall be and remain the property of Home Matters. By disclosing, submitting or offering any User Content you entitle and grant  Home Matters  perpetual, irrevocable, non-exclusive, royalty-free, transferable rights and license to use such User Content for any purpose we deem appropriate, commercial or otherwise,  including without limitation, to copy, modify, delete, adapt, publish, translate, create derivative works from and/or  distribute such User Content and/or incorporate such User Content to any media, throughout the world, without any further recourse to you.

Home Matters is under no obligation to keep such User Content confidential, compensate you for it in any way or review or respond to it.

You warrant that any User Content submitted by you to the website is original and does not violate any terms or any rights of any third party including without limitation, copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no User Content submitted by you to the website will be or contain libelous or otherwise unlawful, racist, threatening, abusive or obscene material(s), incite hatred or violence or contain any sort of campaigning, commercial solicitation, mass mailings, software viruses or any form of spam.

ERRORS AND INACCURACIES

We take all reasonable care to ensure that the information on our website is correct, accurate, and reliable at all times. However, we make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on our website may contain typographical errors or inaccuracies and not be complete or current. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Any errors are wholly unintentional and we apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to our website or to update product information at any time without prior notice and without any liability on our part. To the fullest extent permitted by law, we disclaim all warranties, expressed or implied.

PRIVACY AND SECURITY

At Home Matters we respect the privacy of our customers and are committed to handling your personal information with high standards of information security. Please review our Privacy Policy which is incorporated herein by this reference.

LINKS TO THIRD-PARTY WEBSITES

You may come across third-party links on our website that are not owned or operated by Home Matters. We do not take responsibility and are not liable, directly or indirectly, for privacy practices and/or any content or services provided or offered by such third-party links. It is your sole responsibility to review such website’s terms of services and/or privacy policies, use of these linked websites is done at your own risk.

INTELLECTUAL PROPERTY, COPYRIGHT

The intellectual property rights whether registered or unregistered and all content including but not limited to graphics, photographic images, logos, html codes, page headers, button icons, text, links, sounds, videos, made available to you on or through this website, both individually and compiled, remains the property of Home Matters and/or its licensors, affiliates or partners and are protected by copyright laws and treaties around the world. All such rights are reserved by Home Matters and its licensors, affiliates and partners. You are not permitted to re-post, publish, transmit, distribute, publicly display, publicly perform, modify or otherwise reproduce and use, in any format or form, any of the content or copies of the content provided to you or which appear on the website, nor may you use any such content in connection with any business or commercial enterprise.

The Trade Marks used on the website are the registered and unregistered marks of Home Matters, our affiliates, our licensors or our partners, and are protected by local and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.


TERMS OF SALE AND SERVICE

By placing an order on the website you are offering to purchase a product subject to these outlined Terms of Use and Services. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from third-party suppliers, postal delays or force majeure for which we will not be responsible. Please check our Shipping & Delivery policy for further information on delivery time and terms.

You must be 18 years of age or above to be able to use this website or services provided by this website.  If you are less than 18 years of age you must be accompanied by a parent or a guardian while using this website or placing an order. Home Matters reserves the right to refuse any request made by a person less than 18 years of age.

When making a purchase on our website you must provide your true and accurate name, phone number, email address, payment details and other requested information. Providing any untruthful or inaccurate information constitutes a breach of these terms. When confirming your purchase by completing the order process you agree to accept and pay for the item(s) that you ordered.

You confirm that a credit or debit card or any other form of payment used on the website is yours and you are authorised to use those. When making a purchase with a credit or debit card, Your (Customers’) details should match the details on the card used for the payment of the order. All credit and debit cards are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. In case of the payment failure we may get in touch with you to request for an alternative method of payment.

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person per household or per order.

We reserve the right to withdraw any products and/or services from the website at any time and/or remove or edit any materials or content on the website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole and absolute discretion. If you rely on any content, products or services provided on this website you do so at your own risk. We will not be liable to you or any third party by reason of:

(I)  Our withdrawing any product or services from the website, whether or not that product or service has been ordered;

(II)  Removing or editing any materials or content on the website;

(III) Refusing to process a transaction or reversing or suspending any transaction after processing has begun.

There may also be errors in transmission resulting in the interruption of your purchase. Without admissions, Home Matters will in good faith try to resolve any issues that may arise in your purchase process as a result of such errors in.


PRICING AND AVAILABILITY

Home Matters will do its utmost best to ensure that all details, descriptions and prices which appear on this website are accurate, however errors may occur. If an error in the price of any item(s) that you have ordered should be discovered we will inform you of this as soon as possible and give you the option of reconfirming your purchase or canceling the order for that particular item(s).

RETURNS

We accept return requests for unused, unwashed or defective items submitted within 7 days from the receipt of your order. Please refer to the Home Matters Return Policy for further details.

WARRANTY

We take all reasonable care to select products that will be satisfactory to you in terms of quality and safety, however Home Matters does not make any representation on the warranty or guarantee the quality of the products offered through our website, the information on the warranties represented on the website is obtained from the claims made by the product’s manufacturer/supplier and thus any warranty is provided and is claimable to the manufacturer/supplier of the product, where applicable.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.

COLOUR AND FINISH VARIATIONS

Different monitors display colours in different ways, therefore the colours of the items on the website may appear slightly different than in real life and will also depend on the type of monitor they are displayed on. We cannot be held responsible for the limitations of technology and cannot guarantee that display of any colour, texture, or detail of actual product will be accurate on your monitor.

Many items made from wood, stone, leather or any other natural material may have pattern variations and slight imperfections. Nature is unique and never duplicates, making no two pieces exactly alike. Please consider this as a unique feature and not a fault.

Please keep in mind when purchasing hand made products that they may slightly vary in colour, sizes and shape. This is part of the value of the handmade items and will not be considered as a fault.


DISCLAIMER OF WARRANTIES

The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no representation or warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, the operation of the website, the services or the information, content, materials, or products included on this website.

To the full extent permissible under applicable law, Home Matters expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by this site, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.


LIMITATION OF LIABILITY

Nothing in these terms is intended to affect your rights under law. The use of the website or any of the services or products is at your own risk, and unless otherwise stated in these terms, you assume full responsibility and risk of loss resulting from your use of the website or any of the services or products.

We take all measures to make sure that all the content provided on the website is accurate, however such content displayed on the website is provided without any guarantees, conditions or warranties of its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Home Matters and its suppliers, employees, partners hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statue, common law or the law  of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services arising out of or related to the use, inability to use, performance or failure of this website. This does not affect Home Matters liability of misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


INDEMNITY

You agree to indemnify, defend and hold harmless Home Matters, its officers, directors, employees, agents, licensors, partner or affiliates, from and against any and all liability, losses, expenses, damages and costs, third party claims, including but not limited to legal fees, arising from your breach of these Terms of Use and Services or any other liabilities arising out of your use of this website and any activity related to your account (including negligent or wrongful conduct) by you or any third-party accessing the web site using your account and/or your personal information.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL HOME MATTERS OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, BUSINESS INTERRUPTION, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORISED REPRESENTATIVE OF HOME MATTERS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH (I) THE USE OF OR INABILITY TO USE THE HOME MATTERS WEBSITE; (II) YOUR USE OF OR RELIANCE ON THE WEBSITE, ANY INFORMATION, HYPERLINKS OR CONTENT CONTAINED THEREIN, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE; (III) YOUR PROVISION OF INFORMATION, PERSONAL OR OTHERWISE, TO HOME MATTERS; (IV) THE PROVISION OF SERVICES BY HOME MATTERS; OR (V) ACTS OR NEGLIGENCE ON THE PART OF HOME MATTERS. IN NO EVENT WILL HOME MATTERS BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION.


WAIVER

If you breach these Terms of Use and Services and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.

SEVERABILITY


If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any of the remaining provisions of the terms. If any provision of these terms is found by a court of competent jurisdiction to be invalid, you acknowledge and agree that the court should endeavor to give effect to the intentions as reflected in the provision, and the other provisions of these terms remain in full force and effect.

COMPLIANCE AND GOVERNING LAW

These Terms of Use and Service shall be governed by and construed in accordance with the laws of the United Arab Emirates.

By accessing and using the web site you agree to comply with these terms, any and all legal requirements of the jurisdiction in which you are located and the laws of United Arab Emirates, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same.

VARIABLES

Home Matters reserves the right to make changes to these terms, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes to our Terms of Use and Services. Your continued use of our site will signify your acceptance of these changes.

We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.