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Payments are processed via a PCI compliant gateway using Secure Socket Layer (SSL) encrypting technology, with no sensitive credit card data ever stored on our end.
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Support Line:
+971 4 3285885
Email Enquiries:
support@shophm.ae
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Privacy & Security


HOME MATTERS PRIVACY POLICY

We greatly respect the privacy of our customers and are committed to handling and keeping your personal information collected through this website secure and confidential. The following Privacy Policy will explain how we collect, store and use the information you provide to us.

INFORMATION WE COLLECT

You generally do not need to provide, nor do we collect, personally identifiable information while browsing our online store, the type and amount of information we may require to collect largely depends on the level and nature of your interaction with our website, in other words we will ask for your personal information when you  register and/or need to make a purchase  on our website and will use what you provide to process orders, ship orders and contact you if necessary.  When you register on our website we collect certain personal information from you and such may include but is not limited to: your name, address, telephone number, personal preferences, demographical information and purchase information. Our web servers also automatically collect non-personal information such as your computer’s internet protocol (IP) address, browser information (type and version) and operating system during your visit on our website. Please note that we do not collect or store credit or debit card data in our system. 

USE OF INFORMATION

Any Information we collect from you may be used in one of the following ways:
i. To complete your purchase transactions and provide the services you request
ii. 
To deliver your order and notify you on the status of your order
iii. 
To send you information about the store, new products and special offers where you have requested for it (You may opt out of receiving such information by  unsubscribing of our mailing list)
iv. 
To improve and personalize the website and our services to you 
v.
 To enable us to conduct statistical analysis 
vi.
 To prevent fraud or/and fraudulent activities
vii.
 To notify you of any changes to the website, this privacy policy and/or any other information on the website that we feel will be useful to you

DISCLOSURE OF INFORMATION

We use the information that we collect from you to provide our services to you, such information will not be released to the outside parties except to those trusted third parties who assist us in operating our website, conducting our business, or servicing you. Such may include our employees, suppliers, agents, shipping partners and others. Home Matters requires all such parties to keep your information fully confidential. We reserve the right to disclose your information i) to any government authorities when it is requested in order to comply with any legal obligations ii) to protect our rights and the right of others iii) to further protection and reduce the risk of fraud. 

USE OF COOKIES

Cookies are short pieces of data that are sent to your computer or mobile device by the web browser whenever you visit a website. We do not use cookies to store personally identifiable information such as passwords, credit card data or other sensitive data but rather use cookies to track and recognize returning visitors and better understand their preferences, activities and browsing patterns around the site, this helps us in improving our website usability and your shopping experience with us.  Please note that cookies do not cause harm to your computer’s software or hardware.

You can always choose not to accept cookies by making appropriate changes in your web browser settings. However, if your web browser does not accept cookies you may not be able to access certain areas and features of our website and accordingly your user experience on our website may become limited.

PROTECTING YOUR INFORMATION

We implement a variety of appropriate methods to protect and maintain the safety of your personal information submitted through our website.  

Home Matters checkout process is encrypted by 256-bit Secure Socket Layer (SSL) protocol, an industry standard technology that ensures safe transmission of sensitive data over the internet by turning such information into a special code. The sensitive credit card data is transmitted directly through our PCI Compliant Payment Gateway Provider. Furthermore we do not store or save any credit card data on our servers.  

All reasonable measures have been put in place to protect our website and privacy of your information from unauthorized third party access, and while we strive to protect the data transmitted to and from our website, Home Matters cannot guarantee neither be held liable where unauthorized access or loss of any information occurs due to the events beyond our reasonable control.

THIRD PARTY LINKS

Occasionally you may come across third-party links on our website that are not owned or operated by Home Matters. Please note that these are independent websites and we have no control over, or responsibility for, the contents or services provided or offered by such third-party links. It is your sole responsibility and we highly encourage you to review each website’s Terms of Services and/or Privacy Policy.

POLICY CHANGES

Improvements to the website and its security measures are a continuous process and we may modify this privacy policy at any time, Home Matters shall inform its customers and users of such changes through a notice placed on the website. Any amendments made to this privacy policy will take immediate effect upon its posting on the website and we encourage you to review it frequently.  By using Home Matters Website you agree and are bound by our latest Privacy Policy in place.

YOUR CONSENT

By using this website, and submitting information to Home Matters and its trusted partners you consent to Home Matters websites’ privacy policy and signify that you have read and understood those.

CONTACT INFORMATION

We welcome any comments or suggestions regarding this privacy policy. Please send your comments on info@shophm.ae